Privacy Policy

1. Definitions

• "Sikker," "we," "us," "our" refers to Sikker, Inc., a Delaware company.
• "Service" means our website, waitlist and access workflows, and any related applications, APIs, webhooks, and alert channels we may provide.
• "Personal Information" means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked with an individual or household.

2. Scope

This Privacy Policy explains how we collect, use, and share information when you visit our website, request access, join a waitlist, use the Service, or communicate with us.

3. Information We Collect

We may collect the following categories of information:

(a) Information you provide

• Contact information (e.g., name, work email, company, role/team) submitted through forms or communications.
• Communications you send us (e.g., support requests, feedback, survey responses).

(b) Website usage and device data

• Usage data such as pages viewed, clickstream interactions, referrers/UTM parameters, and general interaction telemetry.
• Device and browser details such as browser type, device type, operating system, language, and approximate location derived from IP.

(c) Product usage and telemetry (if/when you use the Service)

• Product usage data (e.g., feature interactions, settings selections, event timestamps).
• Device/app information (e.g., OS, app version, device identifiers where available).
• System logs and API metadata (e.g., IP address, request timestamps, request identifiers, error logs, latency metrics, webhook delivery status).

(d) What we do not collect (trust clarification)

We do not collect brokerage credentials or have access to your brokerage accounts through the website or waitlist forms.

4. How We Use Information

We use information to:

• Operate, secure, and improve the Service (including debugging, analytics, performance, and reliability).
• Respond to inquiries, requests, and communications.
• Manage access workflows, product interest, onboarding, and account administration (if applicable).
• Detect and prevent misuse, fraud, abuse, or security incidents.
• Comply with legal obligations and enforce our agreements.

5. Sharing of Information

We do not sell Personal Information.

We may share information:

• With service providers/processors that support hosting, analytics, communications, security, and infrastructure operations (acting on our instructions).
• With professional advisors (e.g., legal, accounting) where necessary.
• With authorities or third parties when required by law, subpoena, or to protect rights, safety, and security.
• In connection with business transfers (e.g., financing, merger, acquisition, or asset sale), subject to appropriate confidentiality and notice where required.

6. Cookies and Similar Technologies

We may use cookies and similar technologies for core functionality, performance measurement, fraud prevention, and service improvement. You can control cookies through your browser settings; disabling cookies may affect site functionality.

7. Automated Processing

We may use automated processing to generate classifications or alerts within the Service. Such processing is intended for informational purposes and does not produce legal effects concerning you.

8. Data Retention

We retain Personal Information for as long as necessary for the purposes described in this policy, including to maintain the Service, comply with legal obligations, resolve disputes, and enforce agreements.

Retention periods depend on context and risk. For example:

• Waitlist/contact records are retained while access workflows remain active or until you request deletion or opt out of communications.
• System logs and security records are retained as needed for reliability and security purposes.

9. Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect information. No system is completely secure; we cannot guarantee absolute security.

10. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your Personal Information. You may opt out of non-essential communications at any time. We may verify your request before responding.

California notice (CCPA/CPRA)

We do not sell Personal Information and do not share Personal Information for cross-context behavioral advertising. California residents may have additional rights regarding access, deletion, and correction, subject to verification and applicable exceptions.

11. International Transfers

Your information may be processed in countries where we or our service providers operate, including the United States. Where required, we use appropriate safeguards for cross-border transfers.

12. Children's Privacy

The Service is not directed to children, and we do not knowingly collect Personal Information from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material updates will be reflected by revising the "Last updated" date.

14. Contact Us

For privacy questions or requests, contact privacy@sikker.me.